Privacy Policy

VivoNovella is a digital entertainment and creative production platform operated by Arkin Gelisin as a sole proprietor in Ontario, Canada. VivoNovella is responsible for personal information collected through the platform. Our privacy officer can be reached at the Contact page at vivonovella.com/contact. This policy is drafted with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) in mind.

Account

Name, email address, password (stored securely, never readable by us), account roles and two-step verification status.

Creator projects

Project titles, configurations, production status and files you upload. Uploaded files are stored privately and are visible only to you and VivoNovella administrators.

Billing

Subscription plan, status and billing address. Card details are collected and stored by our payment provider, not by us.

Credits

A history of credit allocations, adjustments and use.

Founding audience list

Your email address, the consent wording you agreed to, the date and time you agreed, and where on the site you signed up.

Contact messages

Your name, email address, topic and message, used only to reply to you.

Usage

Basic technical information such as device, browser and pages visited, used to keep the service secure and working.

To provide accounts, subscriptions, productions and support; to process payments and tax; to secure the service; and, with your consent where required, to send you updates. We do not sell personal information.

We only add you to the founding audience list if you tick the consent box. We keep a record of that consent, as required by Canada's Anti-Spam Legislation (CASL).

Every marketing email will include an unsubscribe link, and you can unsubscribe at any time at vivonovella.com/unsubscribe. We act on unsubscribe requests within 10 business days.

We have not yet started sending emails to the list. Only authorised VivoNovella administrators, using two-step verification, can see the list.

We use service providers for hosting, database and file storage, and payment processing. Some may store information outside Canada (for example in the United States), where it may be accessible to authorities under local law.

We use essential storage to keep you signed in and remember preferences such as language and billing period.

We keep account and billing records for as long as your account is open and as required for tax and accounting purposes (generally seven years in Canada).

You may request access to or correction of your personal information, or withdraw consent, by contacting the Contact page at vivonovella.com/contact. You may also contact the Office of the Privacy Commissioner of Canada.

Accounts are for adults. Children's profiles on Family plans are created and controlled by the adult account holder; we do not knowingly collect personal information directly from children.